1. You can raise cancellation request for items or orders within 24 hours from the time of placing the order by sharing with us an email with your Order ID and the reason for cancellation. Remember the cancellation request must be raised from the ID used while ordering on our site. Send us the email on support@palagi.in
  2. When the shipment is delivered and if the customer receives a faulty product then he or she can raise the return request. 
  3. If you have received damaged product/s, no worries, you can return the product and the amount will be refunded in your used payment method within 7 working days once the product is picked and received at our warehouse for approval of cancellation with valid reason. If the product item delivered to you was faulty from our end, then we will proceed with the replacement of the product. Refund will be only given when we receive the product our end and QC verified.
  4. In case of size issues, your product will be eligible for exchange/replace with the preferential size. Two-way courier charges (product pickup charges from your door step + replaced product delivery charges) will be applied during the exchange process.  
  5. For cash on delivery orders, the refund amount will be settled into a particular bank account shared by the customer.
  6. To generate Reverse pickup, You have to initiate return from the tracking link page that you have received after shipping from our end. once the pickup is generated please wait for us to verify. Once verified, within 2-3 business days, Your pickup will be completed. In extreme circumstances you are requested to ship the product(s) back to us through a reliable courier if reverse pickup facility is not available in your area. Please pack the items securely to prevent any loss or damage during transit. In case of any defective product, the shipping charges will be bared by the company and if the wrong order placed by the customer, then he/she have to bear the shipping cost.
  7. In case your query is still not resolved, please write to us at support@palagi.in. Our Customer Care representatives will be happy to help you.
  • You can reach us at support@palagi.in with all queries.