Orders
What is the status of my order?
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, and then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the helpdesk.
How I cancel the order?
Cancellation will be considered only if the request is made within 72 hrs of placing an order. However, the cancellation request will not be entertained if the orders have been processed for shipping.
In case you feel that the product received is not as shown on the site or as per your expectation, you must bring it to the notice of our customer service within 24 hrs of receiving the product. The customer service Team after looking into your complaint will take an appropriate decision.
Payment
What payment methods do you accept?
You can purchase on our website using a Debit card, Credit card, Internet Banking, UPI and COD.
We additionally offer support for Wallet of Paytm, Phonepe, Freecharge, Ola money, Airtel and Jio money, HDFC Bank- PayZapp, Yes Pay. You can choose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the INR currency for charging our customers in their local currency.
We additionally offer support for Wallet of Paytm, Phonepe, Freecharge, Ola money, Airtel and Jio money, HDFC Bank- PayZapp, Yes Pay. You can choose these payment methods at checkout.
Shipping
Where do you ship?
We currently ship in India. We will ship across the globe very soon.
How long does it take to ship my order?
Once you’ve placed your order, it usually takes 12 to 24 hours to process it for delivery. Once your order process it will be delivered to in 2 to 4 days.
What if I'm not home?
If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date.
Returns
Do you accept returns?
• It is determined that the product was not damaged while in your possession.
• The product is not different from what was shipped to you.
• The product is returned in original condition.
• Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or colour of product ordered or incorrect product ordered.
• Products marked as “non-returnable” on the product detail page cannot be returned.
• Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
• Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 24 hrs from the delivery of the product.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
How long does it take to process a return?
Returns are confirmed within 01-02 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued within 07-08 days of our services accepting your return.
Others
What size standard do you follow?
We follow UK standard sizes, UK and India sizes are similar.
How do I redeem a coupon?
Once you have shortlisted the product you wish to buy, select the size & colour, click Add to Bag, and view your cart. Here you can enter the discount/coupon code, click on Apply Code, and follow the rest of the instructions to place your order.